Help center
Need help? Reach out below or browse our legal docs.
Getting started
First steps on Sonezza.
Account & profile
Handle, avatar, privacy.
Upload & content
Publish and manage your videos.
Moderation & safety
Report, block, expected behavior.
Legal
GDPR, cookies, copyright.
Getting started
What is Sonezza?
Sonezza is a video social network for music, dance, DJing and classes. The site is available in 21 languages.
How do I create an account?
Open the sign-up page, choose an email address and a username (your public @handle), then confirm. You can also sign up with your Google account.
How do I change the site language?
Open the language selector in the top bar and pick one of the 21 languages. Your choice is remembered for your next visits and, if you are signed in, saved to your account.
Is Sonezza free?
Yes. Creating an account, watching and publishing videos on Sonezza is free.
Account & profile
How do I change my profile picture?
Go to Settings → Public Profile and click "Change avatar". The editor lets you crop, zoom, rotate and flip the image before saving.
How do I change my username (@handle)?
Go to Settings → Public Profile and edit the "Username" field. You can change it once every 30 days. Your old link then redirects to your profile for a limited time.
How do I export my data (GDPR)?
Go to Settings → Security, "Danger Zone" section, then "Export my data". A ZIP archive with your profile, videos, comments, likes, follows, playlists and history downloads immediately.
How do I delete my account?
Go to Settings → Security, "Danger Zone" section, then "Delete my account", and confirm your identity. You then receive an email with a link to recover your account for 90 days; after that, it is permanently erased.
Upload & content
Which formats can I publish?
Common video formats (MP4, MOV, MKV, WebM, AVI) and audio formats (MP3, WAV, AAC, FLAC, OGG). The upload resumes on its own after a short network drop: keep the tab open until it finishes.
Can I publish a YouTube or Vimeo video?
Yes. When uploading, choose "Embed a link (YouTube, Vimeo…)" and paste the video address. Supported sources: YouTube, Vimeo, SoundCloud, Dailymotion and Facebook. The video stays hosted by the original platform.
How do I disclose a paid partnership?
When uploading, tick "This video is a paid partnership" and enter the brand's name and website. A "Paid partnership" label then appears under the video.
Who can see my videos?
Your published videos are public. From "My videos", you can schedule a publication or delete a video.
Moderation & safety
How do I report a video?
On the video page, click "Report" below the player and choose a reason. You need to be signed in. Our moderation team reviews every report.
How do I report a user?
On their profile, open the "⋯" menu, choose "Report", then a reason. You need to be signed in.
How do I block a user?
On their profile, open the "⋯" menu and choose "Block". You can unblock them at any time from the same menu.
What are the rules?
No harassment, no hate speech, no spam, no content that infringes other people's rights. The full rules are in our Terms of use.
What happens if someone reports me?
Our team reviews the report. If a rule was broken, the content may be removed and the account restricted. Copyright infringements lead to a warning by email; at the third, the account is reviewed.
Legal
How does Sonezza use my data?
Everything is explained in our privacy policy (/legal/privacy): what data we collect, why, how long we keep it and how to exercise your rights.
What if someone publishes my video without permission?
File a claim at /legal/dmca. We acknowledge receipt within 24 business hours and reach a decision within 7 business days.
Does Sonezza use cookies?
Yes: essential cookies (sign-in, language, privacy choices) and an anonymous audience measurement. Fuller measurement only happens if you accept it. Details at /legal/cookies.
How do I exercise my GDPR rights?
You can export your data or delete your account at any time from Settings → Security. For any other request, write to privacy@sonezza.com.
Still need help?
Write to us and our team will get back to you.
Contact us